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J&G Product Management
J&G Product Management
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ServiceNow Contractor, Business Analyst and Platform Proof of Concepts Specialist

Helping teams turn ServiceNow complexity into clear delivery outcomes. Delivered with confidence.

I work directly with delivery teams, product owners and stakeholders to turn unclear ServiceNow requirements into structured delivery, using practical business analysis, rapid platform proof of concepts and clear stakeholder alignment.

Independent ServiceNow Contractor Rapid ServiceNow Proof of Concepts UK Based
Trusted experience across
Enterprise IT and Service Delivery
Platform focus
ServiceNow
Core strength
Requirements and Process Design
Delivery style
Agile Delivery Support
Engagement focus
Measurable Outcomes
How I Help

ServiceNow delivery support that brings structure, clarity and momentum.

Practical ServiceNow business analysis, product ownership, proof of concepts, portal experience design and UAT support for organisations that need clear delivery support without the overhead of a large consultancy.

BA

Business Analysis

Clear ServiceNow requirements, process mapping, user stories and acceptance criteria that help teams deliver with confidence.

Requirements User stories Process mapping
PO

Product Ownership

ServiceNow backlog shaping, prioritisation and delivery support that turns business outcomes into practical platform change.

Backlog Prioritisation Delivery support
UX

Portal and Experience Design

Improved ServiceNow customer and colleague experiences through clearer journeys, better forms and simpler routes to support.

Portal journeys Forms User experience
UAT

Testing and UAT Support

Structured ServiceNow testing, evidence and user validation that moves teams from technical completion to business confidence.

UAT Test evidence Quality assurance
Why Work With Me

A partner who understands people, process and platforms.

You work directly with me throughout the engagement. I work where business need, platform capability and delivery reality meet, helping teams avoid vague requirements, over engineered solutions and disconnected delivery.

  • Rapid ServiceNow Proof of Concepts to support stakeholder understanding
  • Clear documentation, decisions and traceability
  • Strong understanding of ServiceNow delivery and platform capability
  • Practical use of AI assisted analysis where it genuinely improves speed, clarity or documentation
  • Practical, commercially aware and outcome focused
Discuss Your ServiceNow Requirement
Delivery Confidence

Confidence before build starts.

01

Make ideas visible

Rapid ServiceNow proof of concepts help stakeholders see what is being discussed before delivery decisions are locked in.

02

Remove ambiguity

Clear requirements, user stories and acceptance criteria reduce delivery noise and make scope easier to understand.

03

Support the handover

Structured evidence, decisions and scope help delivery teams move into build, test and release with greater confidence.

ServiceNow Focus Areas

Where I bring the most value.

Focused ServiceNow delivery support across the areas where unclear requirements, poor process definition or weak stakeholder alignment can slow programmes down.

01

CSM and Service Request Management

Clear request journeys, service models and process design that make support easier to use and easier to manage.

Customer and colleague support
02

Incident and Case Management

Practical process improvement across incident, case, routing, ownership, communications and resolution journeys.

Operational service delivery
03

ServiceNow Portal Journeys and User Experience

Simpler forms, clearer questions and better portal journeys for customers, colleagues and support teams.

Portal and experience design
04

Asset, Configuration and CMDB Processes

Clearer asset and configuration processes that support operational control, reporting and downstream delivery.

Asset and configuration control
05

Integration Requirements

Structured requirements, field mapping and scenario definition so integrations are easier to build, test and support.

Requirements and mapping
06

Workflow Design and Automation

Practical workflow design that removes ambiguity, improves handover and helps teams understand how work should move.

Process and automation design
07

Testing, UAT and Quality Assurance

Test scenarios, evidence, UAT structure and acceptance criteria that move teams from build complete to business confidence.

Testing and validation
08

Reporting, Dashboards and Business Insight

Clear reporting requirements and dashboard thinking that help stakeholders see progress, risk and operational performance.

Insight and visibility
Delivery Proof

Recommended by people I have delivered with.

Real LinkedIn recommendations from colleagues, managers and stakeholders across ServiceNow delivery, product ownership and business analysis engagements.

Jaguar
Redware
Volvo
Royal Mail
Department for Education
Computacenter
i Logos represent previous delivery environments and breadth of experience. They are not presented as endorsements.

Let’s discuss your ServiceNow delivery challenge.

Send a short message with your priorities, requirement or challenge and I will come back to you directly.

Discuss Your Requirement